Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At Veluno, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Include all original packaging
  • Not be damaged due to misuse, negligence, or normal wear and tear

To initiate a return, please contact our support team with your order number and reason for the return.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Items marked as final sale
  • Used or damaged products not caused by a manufacturing defect
  • Products returned without prior authorization

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Once reviewed, we will offer a replacement, store credit, or refund when appropriate.

REFUNDS

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

SHIPPING COSTS

Original shipping charges are non-refundable unless the item was received damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless otherwise required by law or approved by our support team.

ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed and prepared for shipment and may no longer be eligible for cancellation.

LOST PACKAGES

If your package is lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

CONTACT US

For questions regarding returns, refunds, or exchanges, please contact our customer support team.

We are committed to providing fair and reasonable solutions for our customers.