Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Veluno.

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

ORDER PROCESSING

Orders are typically processed within 1–5 business days after payment has been received and verified.

Processing times may be longer during holidays, peak seasons, or promotional periods.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING TIMES

Estimated delivery times:

United States: 7–20 business days

Canada: 10–25 business days

United Kingdom: 7–20 business days

Australia: 10–25 business days

International Orders: 10–30 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping delays may occur due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High shipping volume periods
  • Other unforeseen circumstances outside our control

TRACKING YOUR ORDER

When available, tracking information will be provided via email once your order has shipped.

Please allow several days for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been processed or shipped, we may not be able to modify or cancel the shipment.

LOST OR DELAYED PACKAGES

If your package appears lost or significantly delayed, please contact our support team.

We will work with the shipping carrier to investigate and assist in resolving the issue whenever possible.

CUSTOMS, DUTIES, AND TAXES

International customers may be responsible for customs fees, import duties, taxes, or other charges imposed by their local government.

These fees are not included in the purchase price and are the responsibility of the customer.

CONTACT US

If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team.

We appreciate your patience and thank you for choosing Veluno.